Comments on: A Scam – HSBC Credit Card Bill Pay through EasyPay – Sri Lanka

By: Saliya

Saliya — Thu, 11 Mar 2010 04:17:15 +0000

HSBC did the same to me sometime back. The due date was on Sunday and I payed on Friday. Bang! the payments were considered as made on following Monday.

As you said HSBC just plays with implications

By: Thilina

Thilina — Wed, 10 Mar 2010 15:47:37 +0000

I also had similar screw up with a Seylan credit card, but after complaining they fixed the charges promptly and I started receiving statements on time. They asking you to “plea” is appalling.

At least in US, even though the fees are higher and your whole credit history gets screwed by missing just one payment, I can setup auto payments to all my cards. I wish the SL banks provide something similar in SL, but of course then they’ll loose another chance to rip off the customers. I also should give some credit to CapitalOne as they once promptly removed legitimate late fees, charges and credit report entry from my wife’s account (she forgot enroll in auto pay +to pay on time) just because it was the first time.. Wonder when the SL banks will understand the value of a customer..

By: Aj

Aj — Mon, 08 Mar 2010 18:32:16 +0000

Sadly it is the same case for late fees in US. The late fee is $40 irrespective of the amount you owe. However the payments rules are very clear. I do all my banking online (well there is no choice. I started with Bank of America in Georgia but Ohio has no BOA branches! All my money things happen electronically so I am still with BOA ) The customer service is commendable with respect to HSBC.

By: Saminda

Saminda — Fri, 15 Jan 2010 16:46:42 +0000

+1.

I say you should have demanded the money back since there is no where it mentions a deadline for a day. And its completely disgusting the way they asked to “plea”. And its so illogical to put the transaction made after 3pm for the next day. Its like there is actually a person inside this machine who does the work and goes home after 3pm. 24×7 indeed. I’m going to discourage anyone who decides to get an HSBC credit card. Those ppl at HSBC are bunch of loosers. And I simply dont understand why you are still using one either. Why not just cancel that card.